Refund policy
Return and Refund Policy
Thank you for choosing our sea moss health and wellness products. We are committed to your satisfaction and appreciate your trust in our brand. Our return and refund policy is as follows:
Damages and Issues: Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. For any damaged or defective items, you are required to send us an email with attached images or a video clearly showing the issue within 72 hours of receiving the product. Please email us at ourseamosscorp@gmail.com with your proof of damage or defect along with your receipt or proof of purchase.
No Returns or Exchanges: We do not offer returns or exchanges. Our focus is to ensure the integrity of our products and customer satisfaction prior to purchase. If you have any questions about our products, please reach out to us before placing your order.
Refund Eligibility for Bulk Purchases: We believe in the benefits of our sea moss products and back this up with a refund for bulk purchases. If you purchase 32 ounces or more and find no health benefits after a consistent daily use for 30 days, you may be eligible for a refund. To claim a refund under this guarantee, you must email us at ourseamosscorp@gmail.com within 30 days of receipt, stating that you have used the product as directed and have not noticed any benefits. Include in your email the proof of purchase. We will then review your request and guide you through the refund process if applicable.
Refund Process: If your refund request for bulk purchases is approved, you will be refunded to your original method of payment within 10 business days following our confirmation email. Please be aware that it can take some time for your bank or credit card company to process and post the refund.
Exceptions / Non-returnable Items: Certain types of items cannot be returned, including perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.
Contact Us: For any questions about our return and refund policy, please email us at ourseamosscorp@gmail.com.
Return Address: Should you need to send any items back to us as directed by our support team in response to a defective or damaged product claim, please send it to:
819 Sommerville Cres Chesapeake, VA 23320-4801 United States